- Global outage disrupted access to Salesforce services, while the company worked to restore affected instances
Salesforce Inc. (CRM) experienced a global service disruption Wednesday that affected customers across multiple regions, with users reporting login problems, delays, and intermittent errors.
Salesforce said its investigation found that requests were stalling while waiting for a response from an internal login service, using available server resources. The company began rolling out a fix after validating it on a test instance.
Confirmed Salesforce Facts
The outage began around 08:30 UTC and affected hundreds of Salesforce instances across regions including the US, Japan, India, the UK, France and Germany, according to Salesforce's status updates and reporting on the incident.
Customers experienced severe delays, intermittent errors and difficulty accessing some services, while some users also reported problems creating support cases. Salesforce later said the remaining impact had narrowed to a subset of Hyperforce instances, with mitigation in place across nearly all affected instances.
Salesforce's status page separately said it had resolved a disruption involving Platform Events and Change Data Capture, where customers experienced delayed or out-of-order events.
The incident occurred during Dreamforce, Salesforce's annual conference in San Francisco. However, there is no evidence in the information reviewed that the conference caused the outage.
What the Outage Could Mean for Salesforce Users
The immediate impact for affected customers is reduced access to Salesforce applications and potential delays in workflows that depend on the platform. Scheduled jobs may also require attention where they did not run as expected during the disruption.
For companies that use Salesforce for sales, customer service, or other business processes, prolonged access problems could interrupt normal operations. That is an implication of the service disruption, rather than a confirmed measure of business impact from this incident.
Salesforce had not established a broader business impact or disclosed evidence of data loss in the sources reviewed.
The company continues to provide incident updates through its official status page as affected instances are restored.